by dijproperties The Best Ways to Handle Tenant Relations In an ideal world, the tenant turnover rate will be low, the number of complaints will be low, and the customer service will be prompt. After all, a successful rental property has satisfied tenants that don’t move unless they have to. Unfortunately, that’s not as easy to achieve as it sounds. You’re dealing with different kinds of people in different situations, so disputes and complaints are quite common. At Nova Eagle, we believe that you can keep things running smoothly if you follow these suggestions. Have a Good System in Place Tenants will feel more confident about renting a place with you if you have a good system in place. Before you start renting out a property, you should have a solid plan. Here are some concerns you need to keep in mind: How you will address customer complaints and problems? How will you handle rent payments? How will tackle the tenant search process? How will you handle tenant disputes? After you figure out the answers to all of these questions and have an easy system in place for the tenants to use, you’ll be able to manage them much more effectively. Prompt Response is Vital Sometimes delays are unavoidable and most tenants will understand that. However, you should always aim to respond promptly to tenant complaints and grievances. Research and surveys show that tenants are most satisfied if property managers respond to their complaints within 24 hours. If you have a good system in place, this shouldn’t be a problem. If you can’t address the concern within that timeframe, just let the tenants know and tell them why there will be delays. You should also consider letting your tenants know when you are in the process of providing a resolution. For example, if there’s a problem with the elevator, you can inform them when the repair contractor would arrive and when they can expect the elevator to be ready for use again. Document All Transactions and Complaints It’s not uncommon for legal disputes to arise between landlords, property managers, and tenants. You need to be vigilant and protect your interests and one of the best ways to do that is to document everything. You should: Keep copies of rental payments and checks. Keep copies of maintenance checklists and make sure that they’re signed by witnesses. Keep a record of all notices and components. If you follow these steps, you’ll be able to protect your interests and keep your tenants satisfied.